Frequently Asked Questions

Below is a list of questions and answers that may be helpful to you before calling. Take a look, your question you have might already be answered.

Do we offer free estimates?

Yes we do. However, for any new customers a panel inspection is required before we can work on, or add to their electrical system, and there is a fee for the inspection.

What is out hourly rate?

Our hourly rate for local jobs is $95.00 per hour, for service calls the first hour doubled for any calls lasting less than 8 hours.

What forms of payment do we accept?

We accept cash, check or credit cards. There is a 3% fee for credit card payments, cash or check is preferred.

What are our hours of operation?

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Is our work warranted?

Our work and products installed are warranted for 1 year after installation; however, the warranty is voided if any circuits have been altered or worked on by someone other than us.

 

Do we work on weekends?

No, not for standard rates; the rates are increased for after hours and weekend work.

Are our electricians and apprentices state certified?

Yes, all of our electricians and apprentices are state certified and or enrolled in a licensed training program.

Do we do patchwork of drywall if we have to cut holes?

If we have to cut holes in your walls we typically will put the pieces of drywall back in place unless it is determined ahead of time that we will not be doing so. As for taping and mudding; for an additional charge we will tape and apply a rough, first coat of mud but we do not do final coat or texture.

How long have we been in business?

Absolute Electric was started in 2005.

Are we insured?

Yes we are covered with $2,000,000 liability insurance and our producer is Target Insurance Services.

What are GFCI outlets?

GFCI outlets are designed to protect people from electrical shock. When you look at a normal 120-volt outlet there are two vertical slots and then a round hole centered below them. The left slot is slightly larger than the right. The left slot is called “neutral,” the right slot is called “hot” and the hole below them is called “ground.” If an appliance is working properly, all electricity that the appliance uses will flow from hot to neutral. A GFCI monitors the amount of current flowing from hot to neutral. If there is any imbalance, it trips the circuit. It is able to sense a mismatch as small as 4 or 5 milliamps, and it can react as quickly as one-thirtieth of a second.So let’s say you are outside with your power drill and it is raining. You are standing on the ground, and since the drill is wet there is a path from the hot wire inside the drill through you to ground. If electricity flows from hot to ground through you, it could be fatal. The GFCI can sense the current flowing through you because not all of the current is flowing from hot to neutral as it expects — some of it is flowing through you to ground. As soon as the GFCI senses that, it trips the circuit and cuts off the electricity.

What is an arc-fault circuit breakers?

An Arc Fault Circuit Interrupter (AFCI) is a circuit breaker designed to prevent fires by detecting an unintended electrical arc and disconnecting the power before the arc starts a fire. An AFCI must distinguish between a harmless arc that occurs incidental to normal operation of switches, plugs and brushed motors and an undesirable arc that can occur, for example, in a lamp cord that has a broken conductor in the cord.

Arc faults in a home are one of the leading causes for household fires. Each year in the United States, over 40,000 fires are attributed to home electrical wiring. These fires result in over 350 deaths and over 1,400 injuries each year.

Conventional circuit breakers only respond to overloads and short circuits; so they do not protect against arcing conditions that produce erratic, and often reduced current. An AFCI is selective so that normal arcs do not cause it to trip. The AFCI circuitry continuously monitors the current and discriminates between normal and unwanted arcing conditions. Once an unwanted arcing condition is detected, the AFCI opens its internal contacts, thus de-energizing the circuit and reducing the potential for a fire to occur. An AFCI should not trip during normal arcing conditions, which can occur when a switch is opened or a plug is pulled from a receptacle.

 

´╗┐What can I do if I have lost power?

If you have lost all power or a majority of your power you should call PG&E at 1-800-743-5000. If you only lose power to a portion of your house or building the first thing to check is your circuit breakers in your main panel and sub-panels to see if any have tripped. If so, you can reset it by turning the handle or switch all the way to the off position and then back to the on position. If this restores power and the circuit breaker doesn’t trip again, chances are you had an overload. If it does trip again, we recommend you give us a call to check the circuit for a short. Repeatedly resetting a circuit breaker with a short is a fire hazard and can cause electronic devices plugged into or connected on other circuits in the system to go bad, frying their circuit boards.

If all your circuit breakers are in the on position the next thing to check is your GFCI outlets and make sure none of them have tripped, often lights, plugs, etc. are downstream of the GFCI outlet causing them to lose power when the GFCI trips. If you have tried both those options and still no power, give us a call.

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510-501-3818

925-276-0767

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